Chinese conversation for the client. English workflow for the firm.
The multilingual capability applies to the client-facing intake conversation. NILA's firm dashboard, onboarding, support, review workflow, and structured output are currently in English.
This page describes Mandarin client intake using written Simplified Chinese examples. It does not claim that NILA's complete firm application, onboarding, or support operation is localized into Chinese.
A Mandarin client-intake example
NILA
您去年申报了出租房收入。今年还持有那套房产吗？客户
是的，而且我八月份又买了一套。NILA records the new rental, updates the document checklist, and presents the fact in English for the CPA to verify. The client conversation gathers information; it does not provide tax advice.
How Mandarin client intake works
- Your firm sends the client a browser-based intake link.
- The client answers in Mandarin Chinese and uploads documents without downloading an app.
- NILA asks relevant follow-up questions when prior-year information or the client's response indicates a change.
- Your firm reviews a normalized English briefing, checklist, and document status.
- A CPA approves the information before any supported export is generated.
Best fit
- CPA and EA firms serving Mandarin-speaking households
- Firms relying on staff to translate repetitive intake questions
- Practices that want client answers collected conversationally rather than through English-only forms
- Teams that need English output for a consistent reviewer workflow
Pricing
There is no language surcharge. Plans start at $125/month or $1,200/year for up to 150 active clients. 7-day free trial. No credit card. No credit card required.